Duty Manager / Assistant Manager
About the business and the role. Free accommodation provided (Very basic)
The Alzburg Resort is a 4.5-star rating resort located in the heart of Mansfield, with access to the North East High Country and only a short drive to Mt Buller. The Resort has 44 rooms with a mix of Studio Apt, Hotel Spa rooms, and Apartments. The Resort also has an onsite Tour Company and Onsite Ski Hire outlet which operates throughout the winter season, The Alzburg Resort is currently seeking a motivated individual with strong Reception Operations and Administration skills to assist within all departments and the General Manager.
We are seeking an experienced Front Office Duty Manager - with very basic free accommodation provided to oversee the day-to-day operation while anticipating and exceeding our guest's desires at all times.
Job tasks and responsibilities & About the role: Duty Manager
As for this role, you will be a critical part of the Reception operation teams and be responsible for the following. You will be responsible for effectively overseeing the performance of the hotel, in the absence of an executive team
Assist with Food & Beverage occasionally
Shared After Hours phone assistance
Manage and Lead shift crew's, resort operations from the setup, running, and pack down of the venue
Processing guest checking in and out, financial transactions, and handling customer queries
Front office experience using the front office operating system
Aptitude for Hotel management software and adoption of technology
Able to work on a rotating roster shift including night/ weekends/ public holidays
Leading by example with customer service excellence.
To predict, plan, and resolve any mishaps in preventing our guests from having anything less than an exceptional stay.
To monitor security, optimize the profitability of operations, and ensure your team's health & safety
Responsible for handling, quoting, and planning any Group/ Function booking.
Skills and experience
About you: Assistant Manager/Duty Manager
Minimum 2+ years of Front Office Management experience using reservation operation systems
You will have excellent time-management and organizational skills with the ability to multi-task under pressure
Excellent communication skills
Proven ability in managing and leading teams
Ability to manage a fast-paced venue that has multiple departments
Enjoy being hands-on as well as efficient when it comes to reporting and paperwork
We need somebody who thrives on responsibility but at the same time brings their ideas to the table.
Must have current RSA certificate
Job benefits and perks
Free accommodation provided (Very basic)
Great remuneration package
Great opportunity to be part of Alzburg Snow Sports Centre & Ski Hire during winter
Ski Hire, Transport & Staff discounts
Online Operating System Training provided
Great team environment
Please apply with a cover letter giving more insight into why we should consider your application.
Please note: Only shortlisted applicants will be contacted for the interview
If you have specific questions about the role please contact
General Manager / 03 5775 7400
Postcode: 3722 (MANSFIELD, Victoria)
Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.
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Alzburg Resort Mansfield
Member since: January 2019
The Alzburg Resort is a 4-star rating resort located in the heart of Mansfield, with access to the North East High Country and only a short drive to Mt Buller. The Resort has 44 rooms with a mix of Studio Apt, Hotel spa rooms, and Apartments. The Resort also has an onsite Tour Company and Onsite Ski Hire outlet which operates throughout the winter seasons.
Hospitality, Travel & Tourism