Guest Service Agent
Mantra Esplanade Cairns Cairns, Cairns
2nd Year Visa Eligible
Job Description
To experience the relaxing tropical Cairns lifestyle, Mantra Esplanade is the perfect place to work. Based conveniently on the Esplanade, this iconic Property offers apartment accommodation that enjoys sweeping views across Trinity Bay and Cairns lagoon. Laidback yet always lively, Cairns is an unspoilt paradise with two World Heritage listed icons to explore on your days off. This is a rare opportunity to live and work in paradise.
Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest Service Agent and build your career with Accor.
As our next Guest Service Agent, you will:
• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confident in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts
What we are looking for:
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A passionate person who is able to make both their colleagues and guests smile
• Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
*Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
Why work for Accor?
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Apply now to begin your journey!
https://globalaus251.dayforcehcm.com/MyDayforce/u/dXo-wuIwKEy0JTNtpP7Xeg/CandidatePortal/en-AU/accorpacific/Posting/View/40085
Postcode: 4870 (Cairns, Cairns)
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Mantra Esplanade Cairns
Member since: May 2022
This employer uses a mantra.com.au email account.
Industry:
Hospitality, Travel & Tourism