Backend Support Consultant

Want a job where the team, the vibe, and the office are actually good?

MyConnect is a fast-growing move-home and utilities connection company based on Collins Street, Melbourne CBD. We help people get their electricity, gas and internet sorted in one easy call — and the best part? Customers have asked us to contact them. No cold calling.

You’ll be working from our vibey three-level CBD office, with a genuinely friendly team, a supportive culture, and Friday knock-off drinks to finish the week.

This role suits someone who enjoys variety, problem-solving, and being the helpful voice on the other end of the phone.

What you’ll be doing:
- Helping customers, partners and BDMs via phone, email and Salesforce cases
- Taking inbound calls and making outbound follow-ups
- Managing shared inboxes and support channels
- Troubleshooting issues and helping get things sorted
- Keeping customer details and systems up to date
- Supporting the wider operations team where needed

What we’re looking for
- Experience in customer service, sales support or admin (contact centre experience is a bonus)
- Confident communicator with a positive, can-do attitude
- Organised, reliable and comfortable multitasking
- Someone who enjoys working in a fast-paced, team-first environment

A few important bits
-Shifts may vary between morning, mid and late
-Melbourne CBD (Collins Street) office-based role
- ASAP start available

If you’re looking for a role with great people, good energy, and room to grow — we’d love to hear from you. Apply now.