Assistant Branch Manager

Ready to Step Into Leadership and Drive Unforgettable Customer Experiences?

Do you thrive in fast-paced environments where leadership, customer experience, and operational excellence come together?
Are you ready to support a Branch Manager in leading high-performing teams while delivering memorable experiences every single day?

At Travvia, home of JUCY and Star RV, we’re looking for an Assistant Branch Manager to join our Australian operations. This is your opportunity to step into a key leadership role where you’ll help drive performance, culture, and customer centricity across the branch.

The Destination: Where Leadership Meets Customer Experience
As Assistant Branch Manager, you’ll work alongside the Branch Manager to ensure the branch operates efficiently, profitably, and always with the customer at the centre of everything we do.
Our purpose is simple:
Placing you in the driver’s seat to create lifelong memories.
Our vision:
Memorable Experiences for Everyone Every Time.
You’ll help create a culture where the team constantly asks: “How much better can it be?”


Your Journey on the Road
Lead & Inspire
• Support recruitment, coaching, and performance development
• Align team goals with business strategy
• Foster a culture of accountability and continuous improvement

Drive Operational Excellence
• Support daily branch operations, fleet management, and compliance
• Maintain brand and service standards
• Improve systems and streamline processes

Champion Customer Experience
• Lead a customer-first culture
• Monitor feedback and NPS performance
• Resolve escalated issues professionally and efficiently

Support Financial Performance
• Assist in delivering budget and revenue targets
• Identify growth opportunities
• Ensure accurate reporting and cost control


What You’ll Bring to the Trip
Essential:
• Proven experience leading and developing high-performing teams
• Strong customer service background
• Experience managing performance, change, and operational improvement
• Confident decision-maker with strong conflict resolution skills
• Experience using CRM/reporting systems and basic–intermediate Excel
• Excellent communication and stakeholder management skills

Desirable:
• Fleet, vehicle compliance, or workshop operations experience
• Business qualification (or similar)


The Leader We’re Looking For
✔ Customer-obsessed and service-driven
✔ Results-focused with strong planning and organisational skills
✔ Calm and decisive under pressure
✔ A collaborative team player who values diverse perspectives
✔ A positive leader who takes ownership and accountability
✔ Committed to personal and professional growth


Why You’ll Love Rolling With Us
This is a full-time permanent opportunity within a growing tourism and mobility business operating across Australia and New Zealand.
When you join Travvia, you’ll be part of a supportive, fun, and values-driven culture where:
• Adventure is part of who we are
• Open hearts and open minds matter
• Without us, we are nothing
• Our own journey never finishes
We offer competitive remuneration, career development opportunities, and the chance to be part of iconic brands creating unforgettable travel experiences.


Think This Sounds Like Your Next Adventure?
If you’re ready to step into a leadership role where you can influence culture, drive results, and help create lifelong memories for customers — we’d love to hear from you.

Hit Apply Now and take the next step in your leadership journey with Travvia.