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Contact Center Representative

Austmail Global Logistics Belmont, Western Australia

Job Description

Austmail Global Logistics is seeking an experienced CONTACT CENTER REPRESENTATIVE for a full-time position with one of our enterprise clients in Auckland.


ESSENTIAL DUTIES & RESPONSIBILITIES

Responding to customer email inquiries that typically require more detailed research and reporting than phone calls, and often involve the use of Excel
Answering[phone number removed]phone calls per day
Manual entry/keying of customer orders taken over the phone or sent in via email, fax, and mail
Achieve individual and team goals based on contact center metrics and service level agreements
Collaborate with other team members to achieve group objectives and improve procedures
Adherence to scheduled work times
Additional duties as necessary

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

Strong, clear communication skills (verbal and written)
Able to identify and prioritize customer needs, and think quickly and creatively to provide appropriate resolutions
Basic phone/computer/technology skills. Ability to navigate the internet, use email and messaging tools, as well as Excel
Accurate typing skills plus 10-key numeric keypad competence
Must be organized and detail oriented. Order entry accuracy and follow-through are critical
Ability to exhibit patience and empathy when working with customers
Positive, customer-focused attitude
Results-driven with a demonstrated ability to achieve goals
Able to manage expectations and resolve conflict
Must be able to work as part of a team, supporting others and demonstrating adaptability
Should have an exceptional willingness to learn, be self-motivated and determined to succeed

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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Austmail Global Logistics

Member since: July 2016