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Online Mystery Shopping - Service Evaluation - Working From Home

BVA Mystery Shopping Queensland, Cairns

Job Description

Part-time job offer - Working from home

BVA Mystery Shopping is seeking 5 online mystery shoppers living in Australia for its international market research.

We need to measure the quality of service of online purchase on a wide variety of merchants of one the largest search engines in the industry.

Mystery shopper's mission is to assess the customer service performance of Australian merchants. He/she has to act like a real customer to test the online purchase, customer assistance, the delivery service and evaluate the return process.
At the end of each test, mystery shoppers have to fill in online questionnaires to report their customer experience in a detailed and objective way.

Part-time, temporary contract – Starting date: ASAP


• Organized and meticulous.
• You have time to go to the post office.
• You are used to purchasing online and you are able to receive packages at home

Flexible schedule: 1 to 2 hours a day, 5 days per week.
8-10 Purchase tests per week + 20 "Customer Service" calls or emails per week.

Salary: $22 for each Purchase test and $2.70 for each customer service test (call or email). BVA Company will advance some money for the online purchases and will refund all the shipping and transfer fees. All the items must be returned to the merchant.

Mystery shoppers receive their salary monthly (about $970) via Bank transfer or PayPal.

To apply, please send your resume and your availability for a phone interview to

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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BVA Mystery Shopping

Member since: May 2017

BVA Mystery Shopping is a branch of the BVA Group, a world-renowned French marketing study institute. Leader in Mystery Shopping studies, BVA Mystery Shopping has been working hand in hand with highly demanding companies for 25 years. By taking advantage of the expertise of our teams, we actively work on improving the client experience and quality of service all over the world.

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