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Account Manager

Splend Auburn, Sydney

Job Description

Who is Splend?

Splend is Australia's market leader in providing vehicle rental solutions for drivers who participate in the on-demand rideshare and delivery industries, such as uberX and UberEATS.
As a result, Splend provides Members with the ability to become their own boss and the opportunity to earn a great income.
We provide more than just a vehicle; we provide every Splend Member with a dedicated Member Success Representative (MSR) to ensure we created long-term, successful on-demand drivers.

What does the Account Manager do?

- Think account manager, with all the client nurturing, minus the pushy commercial sales targets.
- You will be creating unforgettable experiences when you present new Members with a brand new car and giving them the opportunity to earn an income to support their family and their careers.
- You'll be providing ongoing guidance and advice to our Members on how to become more profitable and to maintain a higher driver rating with Uber
- You will provide coaching and feedback to our Members to ensure that their behaviour stays aligned to their contracts.
-You will create deep and long-lasting relationships that go beyond the levels of service they would expect. These include monthly catch ups with each of your Members. Much like any good relationship, you will need to have two-way conversations with Members, including hard conversations around meeting their rental contract obligations

Who are you?

- You will have excellent customer experience skills that have been honed and sharpened in your previous jobs
-Some experience working with people from a variety of different cultural backgrounds is a big plus as is the ability to speak languages other than English
-Attention to detail is paramount. It's the little things that count and we need you to be able to notice them where others can't
-Being a startup no day is the same so a team player is a must!


Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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Splend

Member since: February 2018

Employer's email matches the splend.com.au website.