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Customer Service Agent

TourRadar Brisbane, Brisbane

Job Description

What is TourRadar?

TourRadar is the No.1 marketplace to compare and book multi-day tours online and works with hundreds of different tour operators all over the world. We are looking for a native English speaker to join our Brisbane office as part of the global, multinational team. The ideal candidate will be enthusiastic, customer service & sales focused, enjoy challenging work and can handle high volumes of enquiries!

Challenges and opportunities of the job

You must be able to work independently and enjoy working in a fast-paced team atmosphere. Self-motivation is an asset. You will have the chance to bring forth all your travel related experiences to help shape TourRadar as the best place to review and book multi-day tours. We encourage all our team to bring an open mind, new ideas and look forward to sharing your input with the entire team. The work will be challenging because the industry we work in is continuously evolving and we are pioneering many new innovations. Finally, the workplace is friendly, where we share a common workspace and there are few formalities i.e no suits, no ties, but rather jeans and t-shirts.

Preferably you would have experienced a multi-day tour or two as well :) If you already work in the tour industry or have worked previously in the industry and have a passion for multi day tours, please apply!!

What can you expect?

All our bookings occur online, so you will be responsible for chatting with customers via instant messenger, email or by telephone who have either found a specific tour on or are undecided between a number of options. You will be tasked with making sure the customer's questions are answered promptly and accurately so that they are happy to book with us, then assisting travellers throughout the booking process.

When you can't find the answers you will need to think fast and be resourceful to craft the right response. Naturally, you will also have to deal with customer issues and handle booking cancellations, changes, etc. Finally, being able to close the sale is key to the success of this position (note: all enquiries are inbound as we don't do cold calling).

We are offering a full-time position, with a salary to be negotiated based on your experience. Other benefits include team building activities, free laughs and finally being able to join a team of international enthusiastic people who love what they do (take care it is contagious!).


Experienced travellers

Sales focused and a natural at customer relations

Exceptional grammar and communication skills

Multi-tasking abilities and speedy typing skills

Capable of handling high volumes of enquiry

Passionate about providing mind-blowing customer service

Open minded thinking

Love challenges

Enthusiastic to learn

Love travelling

Doesn't know the meaning of "I can't find the answer"


Your salary is based on your experience and skill

Work in an international environment based out of a start-up style office

Learn what it's like to create something new

Be part of a great team of like-minded people

Be part of a start-up changing the group tour industry

Please include in your cover letter:

where in the world you have travelled

how long you travelled for

which tour/s you've done and when

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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Member since: March 2018

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