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Tour Agent Specialist

TourRadar Brisbane, Brisbane

Job Description

Looking to work for a fantastic Travel Company with the flexibility of a 5/6 month contract? This is the role for you!

TourRadar is seeking an experienced Tour Agent Specialist who can pick up processes quickly and adapt to the ever-changing Tour Industry! The ideal candidate will be enthusiastic, customer service & sales focused, enjoy challenging work and most importantly love to travel!

You must have excellent communication skills and feel comfortable working autonomously as well as being part of a multicultural team.

This is a varied and exciting role with the potential to extend the contract.

JOB DESCRIPTION:

- Dealing with high volume of traveller enquiries
- Communicating with tour operators by email & phone
- Chatting with customers via instant messenger, email or by telephone
- Offering exceptional customer service skills
- Supporting customers who have either found a specific tour on TourRadar.com or are undecided between a number of options
- Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
- Encouraging customers to book with us
- Excellent product knowledge – give the customer confidence that you know and understand our product
- Handling booking cancellations, changes, payment issues, and adjustments

EXPERIENCE REQUIRED:

- Product knowledge
- Strong understanding of multi-day tours
- Professional outlook
- Excellent communication skills – Both written and verbal.
- Be professional, self-motivated and be able to work as part of a team

PACKAGE:
- Excellent hourly rates – All Working Holiday Visas welcome!
- Monday to Sunday rotating roster

INTERESTED?
Apply Now and come and enjoy a fun, fast-paced Tour Company!!

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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TourRadar

Member since: March 2018

Description:
Book tours with confidence & compare, read reviews, meet guides & other travellers.
Our online magazine, Days to Come has all the inspiration you need: https://www.tourradar.com/days-to-come/
Find the best deals here: https://www.tourradar.com/deals

Industry:
Hospitality, Travel & Tourism