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Customer Relations Agent

TourRadar Brisbane, Brisbane

Job Description

Looking to work for a fantastic Travel Company with the flexibility of a 5/6 month contract? This is the role for you!

TourRadar is seeking an experienced Customer Relations Agent who can pick up processes quickly and adapt to the ever-changing Tour Industry! The ideal candidate will be enthusiastic, customer service focused, able to deal with high level of customer queries, enjoy challenging work and most importantly love to travel!

You must have excellent communication skills and feel comfortable working autonomously as well as being part of a multicultural team.

This is a varied and exciting role with the potential to extend the contract.

JOB DESCRIPTION:

- Dealing with high volume of traveller enquiries
- Communicating with tour operators by email & phone
- Chatting with customers via instant messenger, email or by telephone
- Offering exceptional customer service skills
- Handling booking cancellations, changes, payment issues, and adjustments
- Making sure the customers’ questions are answered promptly and accurately.
- Excellent product knowledge – give the customer confidence that you know and understand our product
- Excellent problem solving skills
- Be solution focused & highly organised

EXPERIENCE REQUIRED:

- Product knowledge
- Strong understanding of multi-day tours
- Professional outlook
- Excellent communication skills – Both written and verbal.
- Be professional, self-motivated and be able to work as part of a team
- Excellent customer complaint handling
- Exceptional level of attention to detail

PACKAGE:
- Excellent hourly rates – All Working Holiday Visas welcome!
- Monday to Sunday rotating roster

INTERESTED?
Apply Now and come and enjoy a fun, fast-paced Tour Company!!

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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TourRadar

Member since: March 2018

Description:
Book tours with confidence & compare, read reviews, meet guides & other travellers.
Our online magazine, Days to Come has all the inspiration you need: https://www.tourradar.com/days-to-come/
Find the best deals here: https://www.tourradar.com/deals

Industry:
Hospitality, Travel & Tourism