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Customer Service Manager

Fundamental Worldwide Melbourne, Victoria

Job Description

Title: Customer Service Manager

Location: Melbourne

Salary: $65,000 to $70,000 PLUS superannuation

Permanent – Full Time

Fundamental Worldwide is an amazing fundraising company that has helped to raise over 100 million dollars for various charities over Australia and New Zealand!

We are looking for a passionate Customer Service Manager to build, develop and provide feedback to team members and improve the donor experience. This is a full time role and will be based in Sydney however will require travel.

The role

Developing and reviewing procedures and programmes to assist with fundraising services and strategic plans to increase company growth
Lead generation
Managing teams are working as efficient as possible
Leading and coaching on delivery of KPIs and targets
Developing outstanding customer service and procedures to increase donor satisfaction wherever possible
Holding our values to a high standard, encouraging diversity and a team culture
Liaising with recruitment Manager to achieve recruitment targets
Reporting to National Manager/Director

3 Years in a similar role
1 Year in a Face to Face Sales role
1 Year in a Fundraising Role
We offer a competitive Salary and Bonus Structure!

To apply please click the ‘apply now’ button below.

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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Fundamental Worldwide

Member since: May 2015

Fundamental Worldwide is one of Australias leading fundraising companies, helping to raise over $100 million for various charities internationally! We are looking for energetic, passionate people who care about making the world a different place and want to join our family across Australia and New Zealand!