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Customer Service Manager

Hotelstaff Pty Ltd Melbourne, Melbourne

Job Description

Hotelstaff has been at service of the hospitality industry since 1986...

Bring your Customer Service flair and Experience to this integral role in a growing business thats shaping Melbournes Agency Landscape

As a result of continued successes and exceptional growth, Hotelstaff, Melbourne's standout hospitality labour provider are looking for an innovative and dynamic Customer Service Manager to join our team.  This role involves the organisation of all activities with our contacts centre, reviewing services/ processes and maintaining sound customer relations.

Do you have a desire to use your talents to impress within a growing brand and busy, fun, fast-paced team?

What are we looking for?

A proven track record in:

developing and reviewing processes that align with our service delivery KPI’s
ensuring operational efficiency and recommending changes to further enhance business improvement
assigning responsibilities to team members and then offering support and training to ensure task completion
working with department heads to ensure transperancy across business activities as well as projected future activity

What must you possess?

Ideally a university degree, advanced diploma or diploma - however 3 years of relevent industry experience will be considered same.

Previous experience in a similar role

Excellent communication skills  - both verbal / written

Burning desire to succeed

If you feel you meet all key selection Criteria above, please follow the link

Postcode: 3004 (Melbourne, Melbourne)

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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Hotelstaff Pty Ltd

Member since: July 2016

Melbourne's Premier hospitality agency for casual assignments for high end Boardroom to galas and catering to Victoria's large scale major Event scene. In addition , we are always on the lookout to for Hospitality superstars - Corporate Waiters, Bar staff, Baristas and qualified chefs

Hospitality, Travel & Tourism