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Hospitality All-rounder - Guest Service Agent; Reception / Admin; Restaurant Wait Staff / Front Of H

Best Western Ascot Lodge Motor Inn and Cascades Restaurant Goondiwindi, Queensland

Job Description

Best Western Ascot Lodge Motor Inn and Cascades Restaurant, located in Goondiwindi (Queensland) has a position available for a Hospitality All-Rounder. You must have previous experience in one or more of the following areas:

Front Desk Reception / Guest Service Agent
• assisting the General Manager with reservations, check-ins, check-outs, etc;
• handling telephone, on-line and walk-in bookings and general guest inquiries;
• entering charges and payments on room accounts;
• collecting payments from guests or sending accounts to travel agents or companies;
• experience in an international hotel chain will be highly regarded.

Restaurant Front of House / Wait Staff
• RSA required;
• barista and drinks experience essential;
• experience in an a la carte restaurant will be highly regarded.

Housekeeping (occasional shifts in this department as required)
• cleaning hotel rooms to a high standard (minimum 4 star rating);
• experience in an international hotel chain will be highly regarded.

The opportunity provides consistent work, regular weekly income and safe, clean, comfortable accommodation (own air-conditioned bedroom in a fully furnished and equipped modern 3 bedroom residence adjacent to the hotel property), at a reasonable weekly rate (including utilities and WiFi). Access to the hotel pool is available during your leisure time. The house is shared with 2 or 3 other international travellers working with us. Please note that there is a “no parties” policy for the house.

The positions provide approximately 30 to 35 hours per week at casual rates of pay and additional hours may be available subject to business requirements. Hourly rates of pay are Monday-Friday $26.49; Saturday $31.79; Sunday $37.08; and Public Holidays $52.98; Shift allowances apply on some shifts depending on start / finish times.

We are open for business 7 days per week, and weekend shifts are a regular component of the roster. Split shifts (morning and evening) and some early (6.00am) starts are involved, but a variety of shift times will be rostered to distribute the workload among employees.

Good spoken English language and written communication skills are essential, as are skills and experience relevant to the various roles. You must be able to work cohesively in a team-based environment, as well as being able to work independently.

Best Western Ascot Lodge Motor Inn is a TripAdvisor Hall of Fame recipient, and Cascades Restaurant has been awarded consecutive TripAdvisor Certificate of Excellence / Travellers' Choice awards. We have been recognised by the industry and the public as a “Best Of Queensland Experience” and included in the 2020 Gold List of Australian Accommodation. We build our success on delivering our customers and guests a “capital city” experience based on superior quality and outstanding customer service standards. We cater for corporate and leisure customers, and groups.

Goondiwindi was recognised in 2018 as Queensland's best country town. Services and facilities include a diverse main street with hotels, restaurants and coffee shops, retail and fashion stores, hairdressers, and cinema. National supermarkets and fast food outlets are represented. There is a modern, well-equipped, affordable gym in town as well as walking paths / trails beside the Macintyre River.

Postcode: 4390 (Goondiwindi, Queensland)

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

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Best Western Ascot Lodge Motor Inn and Cascades Restaurant

Member since: August 2017

Industry:
Hospitality, Travel & Tourism