Hotel Reception & Tour Coordinator
The Alzburg Resort is a 4-star rating resort located in the heart of Mansfield, with access to the North East High Country and only a short drive to Mt Buller. The Resort has 44 rooms with a mix of Studio, Hotel spa rooms, and Apartments. The Resort also has an onsite Tour Company and Ski Hire outlet which operates throughout the winter season.
We are seeking a motivated Front Office Representative / Tour Coordinator, to join our busy team in Mansfield for our busy 2021 Winter Season.
Note: This is seasonal work & accommodation is NOT provided. House letting in the town is widely available.
About the role:
Hotel Reception duties
Work closely with the Executives to support all administrative areas such as admin reception, event, and tour diary management.
Be proactive with distributing accommodation requests from travel agents, group bookings, and direct clients.
Coordinating groups and tour travelers
Providing general sales support to General Manager
Accurately recording event enquiries
Preparing group event proposals & sales contracts
Coordinating invoices and payments
Collating various management reports including financial and client data
Assisting with coordinating in-house sales event
Set-up and management of EDM/email campaigns etc
Maintaining communication with our existing customers
Assisting with other marketing activities such as promotions, events, etc
Must be available to work early mornings/evenings and weekends, when required
Hospitality or Travel background
Excellent communication skills
Creative flair and an eye for detail
Proven successful record in a similar team environment –Food & Beverage / MICE / Events industry experience a bonus. Must have RSA
An energetic, fun, and enthusiastic personality
Ability to meet deadlines and tasks within a very busy environment
Flexibility to respond to a range of different work situations with your own initiative
Be confident and proficient in Microsoft Office (Word, Excel, Outlook, Socials Media) coupled with a proven ability to learn Company software systems quickly.
Staff discounts (Ski Hire)
Great team environment
Please note: Only shortlisted applicants will be contacted for an interview
If you have specific questions about the role please contact
Postcode: 3722 (Mansfield, Victoria)
Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.
This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.
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Alzburg Resort Mansfield
Member since: January 2019
The Alzburg Resort is a 4-star rating resort located in the heart of Mansfield, with access to the North East High Country and only a short drive to Mt Buller. The Resort has 44 rooms with a mix of Studio Apt, Hotel spa rooms, and Apartments. The Resort also has an onsite Tour Company and Onsite Ski Hire outlet which operates throughout the winter seasons.
Hospitality, Travel & Tourism