What will I be doing?
Assist the Front Office Manager with the management and support of daily Front Office Operations
Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
Handle guest requests, inquiries and complaints promptly
Handle any management issues or emergencies that arise, record and resolve as necessary
Maximize sales revenues through up-selling and marketing programs within the department
Maintain knowledge of hotel products, services, policies and emergency procedures
Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
Complete projects that drive our KPI’s
What are we looking for?
To be successful in this role, you should have a positive attitude and the following experience and skills:
A minimum of 1 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
Excellent leadership, inter-personal, training and development skills
A passion for delivering exceptional guest experiences
Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
Well-presented, organized and calm personality
Employed on a Full Time Basis
Great Team Member benefits - Service meal every shift worked, Go Hilton Travel program
Postcode: 870 (Alice Springs, Alice Springs)
Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.
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Doubletree by Hilton Alice Springs
Member since: April 2021