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Customer Care Coordinator - Fashion Brand!

WHO IN THE ZOO RECRUITMENT Thomastown, Melbourne

Job Description

Want to join Australia’s leading online global fashion destination with a cult social media following, major stockists worldwide, and zero plans to slow down?!

My client is currently looking for an experienced customer care coordinator. You will be responsible for delivering on the company’s service expectations and embodies the company values and ethos.

The main responsibility of this role is to deliver exceptional customer service via a variety of channels including email, chat, phone and social media. Resolutions are to be both pro-customer and pro-company, and are provided to the customer in a prompt, friendly and helpful manner.

RESPONSIBILITIES
Provide customers with fast and exceptional customer service via all customer service channels (email, phone, chat, social media)
Ability to manage workload efficiently and prioritize responses
Excellent verbal and written communication skills
Use advanced problem solving skills and display an ability to think on your feet and provide a company approved outcome in every situation
Issue refunds via payment gateways and internal systems
Process orders over the phone for customers experiencing issues
Appropriate escalation and notification of issues encountered by customers to relevant department, e.g. sizing feedback to design team.

REQUIREMENTS
Highly empathetic and friendly
High level analytical and problem solving skills
Ability to communicate effectively and professionally – both written and verbal
Strong time management and organisational skills
Ability to handle multiple tasks accurately and effectively
Friendly and helpful at all times
Works well as part of a team
Ability to work autonomously and use initiative
Highly motivated self-starer
Superb communication skills with the ability to effectively influence and inspire superior performance across all levels of the organization
Keen sense of awareness regarding industry trends, competition and new technologies
Team player - not only are you able to develop new processes and drive strategic initiatives, but you can also roll up your sleeves, dig in and support the team to get the job done
Experience working in a high growth environment, with constantly shifting priorities
Acts with a sense of urgency, strong time management skills

Excited?! You should be! This is an amazing opportunity!

Please email your CV in word format to [email address removed] and quote job code: 5754

Please note only those applicants who fit the brief will be contacted in relation to their application.

Postcode: 3074 (Thomastown, Melbourne)

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WHO IN THE ZOO RECRUITMENT

Member since: October 2021