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Resort Front Office Duty Manager

Kingfisher Bay Resort Group Fraser Island, Queensland

2nd Year Visa Eligible

Job Description

We are searching for an experienced Resort Front Office Duty Manager to join our Kingfisher Bay Resort team.

The successful applicant is responsible for managing the Front Office Team and daily procedures, reporting to the Front Office Manager, and Rooms Division Manager.

This is a live on island role and involves moving into the Staff Village.

Key Role Requirements

Proven staff management, rostering, providing ongoing support and training to your team, and ability to conduct monthly team member appraisal reports to Management
Ensuring efficient arrival and departure of all guests, while maintaining a consistent level of exceptional guest service
Ensuring the smooth running of each shift, across all aspects of the hotel, and not just the Front Office operations - ability to effectively communicate between other resort departments
Management of the daily resort log
Ensuring efficient front office operations, through maintaining budgets and controls of financial reports
Ensuring all guest enquiries are dealt with professionally and in a timely manner
Take responsibility for all emergency procedures including Workplace Health and Safety, along with other company policies and procedures while on shift

About You

The ability to relocate into the Staff Village on Fraser Island for work
The ability to work across a broad rostering system, over a 7 day, 24 hour working week
The ability to visit the island to meet with Management, should your application be shortlisted
Excellent communication skills, both written and verbal
Extraordinarily high level of customer service and work ethic
Immaculate grooming and presentation
Have a professional outlook in the workplace and show an invested interest in the hustle and bustle of the Hospitality industry
Take pride in your customer service abilities to ensure our guests' experience on island is one to remember! Offering guests a professional level of service in a relaxed and friendly environment

Skills, Qualifications & Experience

A valid Police Clearance (dated within 6 months or less), or the ability to obtain one for work
Exceptional time management skills
Demonstrated Front Office Management experience in a large Hotel or Resort based environment
Knowledge of property management systems and financial accounting systems
Demonstrate people management skills and an understanding of cultural diversity within the workplace
Demonstrated experience in daily cashiering procedures, reconciliation and accounts management

Postcode: 4581 (Fraser Island, Queensland)

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

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Kingfisher Bay Resort Group

Member since: October 2021

Description:
If you travel in search of 5-star outdoor experiences, memories to last a lifetime, and the ultimate Australian adventure – you’ll find it on K'gari, (Fraser Island) with the accommodation and touring options offered through the Kingfisher Bay Resort Group.
Kingfisher Bay Resort is an award-winning eco resort nestled on the western bay of K’gari (Fraser Island), giving guests an immersive nature experience in comfort and style. The resort provides easy access to the island’s iconic sites, ranger-guided activities, and has a wide range of dining and accommodation options.
On K’gari’s surfside, Eurong Beach Resort is a convenient base for fishing and 4WD’ing adventures and is accessible via Hervey Bay or Rainbow Beach, with vehicle hire options available.
Fraser Explorer Tours makes seeing the best of K’gari fun and easy for all types of travellers – with all-inclusive, air-conditioned 4WD tours and a choice of accommodation styles to suit.

Industry:
Hospitality, Travel & Tourism