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Resort Front Office Guest Service Agent

Kingfisher Bay Resort Group Fraser Island, Queensland

2nd Year Visa Eligible

Job Description

Reporting to the Duty Manager and Rooms Division Manager, and working with the Front Office Team, the Resort Front Office Guest Service Agent is responsible for ensuring efficient arrival and departure of all guests, while maintaining a consistent level of exceptional guest service at Kingfisher Bay Resort.

The successful applicant will ensure the smooth running of each shift, across all aspects of the hotel, and not just the Front Office operations. The Resort Front Office Guest Service Agent will effectively communicate between other resort departments.

This is a live on island role and involves moving into the Staff Village.

Key Role Requirements:

Management of the daily resort log and escalating complaints to the Duty Manager if required.
Booking of guests into restaurant, spa and other facilities.
Ensuring all guest enquiries are dealt with professionally and in a timely manner
Working with Rangers team to book guests into various tours and activities.
Responding to guest queries and working out solutions to meet their needs.
Take responsibility for all emergency procedures including Workplace Health and Safety, along with other company policies and procedures while on shift

About You

Candidates will need to possess a professional outlook with an exceptional commitment to customer service and flexibility to work around a 24 hour operation.

Immaculate grooming and presentation
Have a professional outlook in the workplace and show an invested interest in the hustle and bustle of the Hospitality industry
Take pride in your customer service abilities to ensure our guests' experience on island is one to remember! Offering guests a professional level of service in a relaxed and friendly environment
The ability to relocate to Fraser Island or Hervey Bay
The ability to work across a broad rostering system, over a 7 day working week
The ability to visit the island to meet with Management, should your application be shortlisted
Skills, Qualifications & Experience

A valid Police Clearance (dated within 6 months or less), or the ability to obtain one for work
Exceptional time management skills
Excellent communication skills
Extraordinarily high level of customer service and work ethic
Demonstrated experience in a similar role in a large Hotel or Resort based environment
Demonstrated experience in daily cashiering procedures, credit card reconciliation and accounts management
Knowledge of property management systems and financial accounting systems
Demonstrate people management skills and an understanding of cultural diversity within the workplace

Access to an in-house Training & Development Manager
Monthly One-On-One's with your Department Manager
Departmental Buzz Nights! A great way to get to know your Department team members on a social level
Various team member benefits through the Accor and SeaLink brands
Various yearly team member recognition programs, designed to recognise team members exceptional performance and achievements in the workplace

Please apply directly through our online job vacancy portal.

Postcode: 4581 (Fraser Island, Queensland)

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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Kingfisher Bay Resort Group

Member since: October 2021

Employer's email matches the website.

If you travel in search of 5-star outdoor experiences, memories to last a lifetime, and the ultimate Australian adventure – you’ll find it on K'gari, (Fraser Island) with the accommodation and touring options offered through the Kingfisher Bay Resort Group.
Kingfisher Bay Resort is an award-winning eco resort nestled on the western bay of K’gari (Fraser Island), giving guests an immersive nature experience in comfort and style. The resort provides easy access to the island’s iconic sites, ranger-guided activities, and has a wide range of dining and accommodation options.
On K’gari’s surfside, Eurong Beach Resort is a convenient base for fishing and 4WD’ing adventures and is accessible via Hervey Bay or Rainbow Beach, with vehicle hire options available.
Fraser Explorer Tours makes seeing the best of K’gari fun and easy for all types of travellers – with all-inclusive, air-conditioned 4WD tours and a choice of accommodation styles to suit.

Hospitality, Travel & Tourism