Reporting to the Rooms Division Manager, the Night Audit Manager is responsible for ensuring the smooth & seamless flow of Front Office throughout the Night.
Key Role Responsibilities
Ensure the timely and accurate completion of the Night Audit Checklist including cash auditing, ensuring revenue is posted correctly, accurately identifying & correcting discrepancies, maintaining the security of resort property throughout the night as well as updating & distributing daily reports to managers.
Reporting cashier discrepancies to Rooms Division Manager and other relevant Head of Department managers.
Provide Guest services including check ins, check outs and managing any guest enquires.
Ensuring guests receive maximum satisfaction throughout the shift.
Responding to guest requests and providing assistance where required.
Coordination of reception communications in any emergency situation.
Complete effective handovers with the morning Duty Manager
Comply with all OH&S policy and procedures as specified by Kingfisher Bay Resort and legislation.
Report any significant problems to the Rooms Division Manager
Report AM shift staff that have not shown up for work to the relevant Head of department.
Attend all Team Meetings and training sessions
Promote Kingfisher Bay Resort at every opportunity
Complete projects and other tasks as directed by management of Kingfisher Bay Resort.
Great people skills and can do attitude
Extraordinary high level of customer service
Customer and results focused
Accurate and efficient
Exceptional grooming and presentation
Excellent organisational and communication skills
Able to work unsupervised and make decisions within set guidelines
Self-motivated & the ability to motivate colleagues & team members
Able to negotiate, delegate and work under pressure
Has a strong work ethic and leads others to achieve objectives
Skills, Qualifications & Experience
Previous experience in a Supervisory or management role in Night Audit or Front Office
An understanding of accounting fundamentals and strong numeric skills
Demonstrated experience in a larger hotel or resort based environment
Knowledge of property management systems and financial accounting systems
Proficient in using hotel booking software
Open QLD manual driver's license
Property Management System experience preferred but not necessary
Thorough working knowledge of Front Office operations including Front desk, Porters, Reception/Cashiering procedures & Reservations
Postcode: 4581 (Fraser Island, Queensland)
Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.
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Kingfisher Bay Resort Group
Member since: October 2021
If you travel in search of 5-star outdoor experiences, memories to last a lifetime, and the ultimate Australian adventure – you’ll find it on K'gari, (Fraser Island) with the accommodation and touring options offered through the Kingfisher Bay Resort Group.
Kingfisher Bay Resort is an award-winning eco resort nestled on the western bay of K’gari (Fraser Island), giving guests an immersive nature experience in comfort and style. The resort provides easy access to the island’s iconic sites, ranger-guided activities, and has a wide range of dining and accommodation options.
On K’gari’s surfside, Eurong Beach Resort is a convenient base for fishing and 4WD’ing adventures and is accessible via Hervey Bay or Rainbow Beach, with vehicle hire options available.
Fraser Explorer Tours makes seeing the best of K’gari fun and easy for all types of travellers – with all-inclusive, air-conditioned 4WD tours and a choice of accommodation styles to suit.
Hospitality, Travel & Tourism