Duty Manager / Assistant Manager - 2ic

About the business and the role

The Alzburg Resort is a 4-star rating resort located in the heart of Mansfield, with access to the North East High Country and only a short drive to Mt Buller. The Resort has 44 rooms with a mix of Studio Apt, Hotel spa rooms, and Apartments. The Resort also has an onsite Tour Company and Onsite Ski Hire outlet which operates throughout the winter season, The Alzburg Resort is currently seeking a motivated individual with strong administration skills and operation to assist within all departments and General Manager.

We are seeking an experienced Hotel or Resort Duty Manager/2IC to oversee the day-to-day operation while anticipating and exceeding our guest's desires at all times.

Job tasks and responsibilities
About the role: Full Time Duty Manager

As for this role, you will be a critical part of the venue operations teams and be responsible for the following

You will be responsible for effectively overseeing the performance of the hotel, in the absence of an executive team
Shared After Hours phone assistance
Manage and Lead shift crew's, resort operations from the setup, running, and pack down of the venue
Processing guest checking in and out, financial transactions, and handling customer queries
Front office experience using front office operating system
Aptitude for Hotel management software and adoption of technology
Able to work on a rotating roster shift including night/ weekends/ public holidays
Leading by example with customer service excellence.
To predict, plan and resolve any mishaps in preventing our guests from having anything less than an exceptional stay.
To monitor security, optimize the profitability of operations, and ensure your team's health & safety
Responsible for handling, quoting, and planning any Group/ Function booking. During the manager's absence.
Skills and experience

About you: Assistant Manager/Duty Manager

Minimum 2+ years Front Office Management experience using reservation operation systems
You will have excellent time-management and organizational skills with the ability to multi-task under pressure
Excellent communication skills
Proven ability in managing and leading teams
Ability to manage a fast-paced venue that has multiple departments
Enjoy being hands-on as well as efficient when it comes to reporting and paperwork
We need somebody who thrives on responsibility but at the same time brings their ideas to the table.
Must have current RSA certificate

Job benefits and perks
Benefits:

Full-time position
Great remuneration package
Great opportunity to be part of Alzburg Snow Sports Centre & Ski Hire during winter
Ski Hire, Transport & Staff discounts
Online Operating System Training provided
Career progression
Great team environment
Please apply with a cover letter giving more insight into why we should consider your application.
Please note: Only shortlisted applicants will be contacted for the interview
If you have specific questions about the role please contact
General Manager[phone number removed]