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Front Office Manager

Tourism Talent Cygnet Bay, Broome

Job Description

An exciting opportunity for a Front Office and Accommodation Manager –
Australia’s North West

Cygnet Bay Pearl Farm is a family-run business with over 75 years of pearling expertise. This unique and inspiring story is shared with guests within the rich cultural heritage of the original farm on the Tip of the Dampier Peninsula. Additional to its pearls and pearl jewellery, Cygnet Bay offers access to educational and immersive experiences which include pearling, marine and indigenous tours, accommodation and camping facilities and a fully licensed restaurant. Our tourism is infused with the experience and passion of the Brown Family and the many staff that call the pearl farm home. Cygnet Bay Pearl Farm is part of the Pearls of Australia group. The Australian Pearl | Cygnet Bay Pearl Farm

Here is your opportunity to work in one of the most beautiful parts of Australia as part of a friendly and professional team.

Located 200km north of Broome WA, you will need to be prepared to live in a remote environment and as part of a small community. Onsite accommodation and meals are provided.

Our staff are known for their friendly, can-do attitudes, and we are looking for a confident, passionate person who enjoys interacting with people of all ages. You need to be very hands-on and a team player that loves to create a fun and energetic work environment. Being a part of our culture and vision is essential to your success.

Front Office Manager

Reporting directly to the Operations Manager, the Front Office & Accommodation Manager (FOM) will be responsible for efficient day-to-day operations of the Accommodation & Front Office Department at Cygnet Bay Pearl Farm or other locations as required. They are key in co-ordinating and communicating to ensure smooth daily operations across all Tourism areas (Accommodation, Sales, Tours and Food & Beverage). This is a full-time position.

Duties & Responsibilities

Managing Reception & Reservation staff and creating a strong sales environment for all tour, accommodation, and tourism products,
Managing Housekeeping staff, to ensure high, standards of presentation and guest satisfaction,
Ensuring the accounts receivable for the tourism department are always current and up to date,
Weekly rostering and scheduling,
Ordering and stock control of housekeeping & stationery consumables to budgets
Daily cash and banking reconciliations,
Liaise with all tourism staff throughout the day to ensure smooth operation between all areas
Strong focus on cross-promotion and sales of all Cygnet Bay products & services
Motivate the team to meet and exceed KPI’s and work within budget constraints
Display a confident and friendly manner towards tourists with excellent customer service,
Always Ensuring staff’s adherence to OH&S procedures,
Ensuring tourism products and services are always of a high standard
Assisting with marketing and promotions,
Assisting with product development.

Essential Skills & Experience

Proven experience in a similar role,
Strong sales experience
Excellent communication & customer service,
Solid organisational skills & time management,
Good computer literacy,
Manual driver’s license,
Current First Aid Certificate.

Desirable Qualities

Experience in RMS, MYOB & Fareharbor,
Previous experience in working in a remote location.

Benefits & Culture

Experience the remote Kimberley Coast and the unique lifestyle of the pearling industry,
Food & accommodation provided onsite,
Learn about Australian South Sea Pearls and local indigenous culture, and
Staff discounts on tourism & retail products.
This position is essential in ensuring the smooth and efficient management and running of all aspects of our Front Office & Accommodation Department. It includes working a flexible roster with weekend work expected.

Due to the seasonal nature of the department, this role is heavily hands-on in our low season and all members of the team are required to fulfil the duties necessary to ensure the smooth running of the business.
Please send your CV to [email address removed] or[phone number removed]for enquiries

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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Tourism Talent

Member since: February 2022