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Reservations Agent - Full Time Or Casual

Pullman Bunker Bay Resort Dunsborough, Western Australia

2nd Year Visa Eligible

Job Description

Located 3 hours south of Perth in the beautiful Margaret River Region, we are nestled on the white sands of Bunker Bay beach, just 10 minutes away from Dunsborough. Our 5-star resort boasts 150 luxuriously appointed bungalow style villas, an award-winning restaurant, conferencing facilities and a day spa.

We are looking for a Reservations Agent to join our reservations team on a Full Time or Casual basis, working 4-5 days per week. Reporting to the Reservations Manager, you will infuse our values; Guest Passion, Sustainable Performance, Trust, Spirit of Conquest, Innovation and Respect into everything you do. You will have a passion for the Hospitality Industry and be committed to delivering high levels of customer service.

The role:

- Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
- Process and input group and corporate reservations following policies.
- Ensure reservations are accurately actioned within the same working day.
- Maintain a positive approach to maximise yield in occupancy and rates.
- Assist in Front Office as required during peak check in / check out times.
- Promote and up-sell hotel facilities through strong product knowledge.
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality.
- Assist the Reservations Team by also working as a Switchboard Operator when required, this is rotated between the team.


- Previous experience in a hospitality environment is desirable but not essential.
- Excellent communication skills and a strong attention to detail.
- An understanding of the region, our competitors and suppliers is desirable.
- A passion for customer service along with a strong desire to achieve goals and targets.
- Flexibility with regards to shifts, ability to work rotating rosters including weekend shifts.

We provide a competitive hourly rate with penalty rates when applicable. You will also be entitled to generous staff benefits including; discounted staff meals, access to Accor hotel accommodation discounts, health insurance benefits and much more.

If you love working in a fast paced and dynamic environment, we want to hear from you!

Postcode: 6281 (Dunsborough, Western Australia)

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

  This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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Pullman Bunker Bay Resort

Member since: October 2020

Pullman Bunker Bay Resort is located in the superb South West of Western Australia, nestled alongside the crystal clear waters of beautiful Bunker Bay in the Margaret River Wine Region.
Our Margaret River resort sets the environmental benchmark in upscale Margaret River accommodation. Contemporary in style and unmatched in attentive service where you can check in and chill out with a sense of calm and serenity. Explore the magical Margaret River region with its exceptional wineries and plethora of unique leisure activities at our Dunsborough Accommodation, Pullman Bunker Bay Resort.

Hospitality, Travel & Tourism

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