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Guest Service Agent/front Desk Reception

Quest Caroline Springs CAROLINE SPRINGS, Melbourne

Job Description

Quest Caroline Springs is a 80 room property located 25 minutes on the western suburb side of Melbourne. The business now has an opportunity available for Casual Guest Relations/Front Office Attendant to join our team, must be available for shifts between 7am to 11pm and weekends.

The role
Involves all aspects of smooth running Front Office which includes entering of reservations, responding to accommodation enquiries, updating room inventory, night audit, providing friendly and personalized customer service promoting the business to achieve accommodation sales, assisting corporate and leisure guests upon check in and check out.

The ideal candidate

Will demonstrate a passion for customer service, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, strong attention to detail, ability to work in team environment but also work autonomously and high standards of personal presentation.

Previous Guest Relations or Front Office experience is essential, ideally in a hospitality/travel/tourism environment.

Experience with sales and industry qualifications would be highly regarded.

The opportunity

The role presents a great opportunity to work closer to home, with a friendly team, under the banner of the highly successful and established Quest Group brand.

Applicants must have entitlements to work in Australia, must be flexible and can work on a rotating roster including evenings, weekends and Public Holiday

Postcode: 3023 (CAROLINE SPRINGS, Melbourne)

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

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Quest Caroline Springs

Member since: April 2022

Quest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of 150 franchised properties across Australia, New Zealand and Fiji. For nearly 25 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate traveller who comprise approximately 80% of our client base. Quest is now one of the top 15 serviced apartment providers in the world and is widely recognised as the market leader of serviced apartment accommodation in Australia.
Quest Caroline Springs is a 80 room property located 25 minutes on the western suburb side of Melbourne.

Hospitality, Travel & Tourism