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Guest Service Agent

The Sebel Launceston Launceston, Launceston

Job Description

A part of the Accor Hotels network, The Sebel Launceston is a 51 room apartment-style property located in the historic city of Launceston, Tasmania. Catering to both corporate and leisure guests, The Sebel includes 2 conference rooms and an onsite bar & restaurant.

We currently have a full time opportunty for a dynamic, problem solving hospitality professional to join our Front Office team in the role of Guest Service Agent.

The sucessful candidate should be passionate about providing great guest experiences, and has the desire to provide excellent customer service at all times.

The main duties of this role include:

Working at the hotel reception, providing check-in and check-out services to guests.
Taking reservation queries via telephone and email, and actively using sales techniques to satisfy the guest's needs.
Running end-of-day audit processes
Providing miscellaneous assistance to guests to enhance their visit to Launceston
Acting as an ambassador for the hotel in all customer engagement.
Managing guest concerns, and using your skills and experience to find and action suitable resolutions.
Perform some accounts payable and receivable tasks.
To be successful in the role, you will have:

Experience with hotel booking systems, particularly Opera.
Previous customer service experience in hospitality strongly preferred.
A passion for providing memorable customer interactions, and the ability to multi-task to achieve this.
Flexibility to work casual hours including afternoons, evenings or late nights.
Ability to work independently and under pressure.
Outstanding personal presentation, communication and interpersonal skills.
Attention to detail, loyalty and reliability.
Unrestricted work Visa
Please note: This role is a pivotal part of the guest experience. Our guests represent a very broad cross section of society, have a wide range of needs and expectations, and expect a high level of performance from the successful applicant. As a result, this role is unsuitable for school leavers, and applicants must have at least five years of working experience since finishing secondary schooling. Applicants without this experience will not be considered and are asked to not apply.

The Sebel Launceston is part of the Accor Group, one of the largest and most successful hotel groups in the world. Accor provides development opportunities, employee discounts and benefits, and career opportunities that can take the right people to amazing places.

Apologies, however due to the high number of applicants, only successful candidates will be notified.

Postcode: 7250 (Launceston, Launceston)

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

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The Sebel Launceston

Member since: April 2022

Bluestone Bar & Kitchen is a modern Bar and Restaurant offering relaxed dining with a modern Australian menu featuring Asian influence, located in heart of Launceston. As Tasmania's 2nd largest city, Launceston is the gateway to the Tamar Valley wine region and provides easy access to some of Tasmania's best hiking and mountain biking locations.

Hospitality, Travel & Tourism