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Front Office Duty Manager - El Questro

Discovery Holiday Parks Kununurra, Broome

Job Description

About Us
Set over an incredible 700,000 acres of untamed natural beauty, El Questro is truly at the heart of WA’s Kimberley region. A destination unlike any other, El Questro delivers a unique and immersive holiday experience exploring one of Australia’s ‘last true frontiers’.

Opening in April, El Questro comprises three distinct accommodation offerings – the Station, the Homestead and Emma Gorge – each catering to a different style of holiday maker.

El Questro Station is the hub of the property, set on the riverbank and offering air conditioned accommodation and extensive camping options. Emma Gorge offers luxury safari-style tented cabins for experiencing the wonders of the outback in comfort. For premium travellers, the El Questro Homestead is private and exclusive, hosting 20 guests at a time in luxury accommodation atop Chamberlain Gorge and River.

El Questro prides itself on high-end experiential tourism and guests can explore the vast property by guided 4WD tour, heli tour, river cruises and much more. Working collaboratively with the traditional custodians of this historic area is a highly important element of El Questro’s operations as we strive to deliver authentic and culturally enriching experiences.

With extensive F&B operations, El Questro offers diverse dining options in each of their accommodation hubs. The restaurants and bar serve modern Australian fare with an emphasis on local and seasonal produce, and serve breakfast, lunch and dinner.

The Role
The Duty Manager is key to our Front Office Team having full responsibility for the venue/site’s operations and leadership whilst on shift. This role also provides key support to Management through monitoring and leading the operational activities and ensuring team members provide exceptional customer service in line with our guest path service standards.

To be successful in this role you will have:

At least 2 years’ experience as a Front Office Duty Manager
2-3 years managing a diverse team to achieve high guest satisfaction and meet business objectives.
A proven background working in a high-volume customer facing service environment with high quality standard
A flexible attitude to work roster including weekends and public holidays.
Great understanding of financial reporting
Experience in training GSA’s
Operating System is Newbook and H&L, experience is preferred
We are seeking an individual with a positive attitude, a wonderful work ethic & passion for the Resort lifestyle. You are professional, your guest satisfaction skills are second-to-none & you have a genuine desire to progress your career & thrive with Discovery.

We believe in creating experiences that people will always want more of. Inspiring and share worthy, the real stuff memories are made of.

Relocation assistance
Discounted accommodation for you, your family & friends across the 300 G’Day Group network of holiday parks and resorts
Discounted products from our G’Day Rewards Partners including gym memberships, flights, petrol, car and camper van hire and more!
Access to our Employee Assistance Program
Opportunity to see Australia and grow your career at resorts all over the country
Great package on offer!
How to Apply
Discovery what matters - APPLY NOW! Visit the careers page at or via the link below.

It is now a requirement by Law of the Western Australian Government to be triple vaccinated against COVID-19 before commencing work at any of our operations.

Prior to an offer of employment being made, candidates must provide authority for a Federal Police and Working With Children Clearance to disclose any criminal offences or charges. If you already have a Police Clearance valid within the last 6 months, please upload a copy to your profile

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

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Discovery Holiday Parks

Member since: December 2021