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Tour Guide - Undara Experience

Discovery Holiday Parks Mt Surprise, Cairns

Job Description

About Us
G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 1800 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 80 fully owned and operated parks. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

With our emerging tourism properties including Kings Canyon Resort, El Questro, Rottnest Island and Glen Helen, Undara Experience is a welcome addition.

Located 275km southwest of Cairns, Undara Experience is a gateway to the network of lava tubes caused by volcanic eruption 190,000 years ago. It’s an internationally significant geological treasure and a wonderful attraction along the Savannah Way, which is the main touring route for travellers across northern Australia from Cairns to Broome.

Undara Experience conducts tours of the spectacular lava tube network and ‘wildlife at sunset’ tours are popular with travellers. It is also home and host to the Undara Outback Rock and Blues festival every year. A large focus on Food and Beverage, the Undara Experiences has a restaurant, bar and provides a bush breakfast daily.

The Role
Undara Experience offers a diverse range of accommodation, dining and natural attractions to guests from March until November when the popular destination closes for Wet Season. As a Tour Guide you are central to ensuring our guests experience the very highest levels of service and safety while on our tours. Tour Guides are an integral part of the properties daily operations from transfers in and out of property to Guided tours of the iconic Undara lava tubes.

If you like the idea of a job that involves exploration and educating guests, and you are passionate about working outdoors, this role is for you.

About You
In order to be successful in this role you will need:

Highly developed guest service skills;
Strong interest in wildlife and nature;
Ability to work well under pressure and autonomously;
High energy and active, some of the tours have unsteady footing;
Self-motivation to learn and expand your knowledge of the area;
Ability to work as part of a tight knit team;
Ability to talk to groups and take them along a journey;
Previous experience with Tour Guiding or within the tourism industry preferable;
Membership with Savannah Guides preferable;
Preferred Qualifications - Company willing to assist in gaining these on commencement of offer:

Manual Driver's License;
Queensland MR License - Needs to be obtained prior to season commencing;
Senior First Aid Certificate include CPR
Relevant qualification in either Guiding/Environmental/Education is an advantage.
Discounted accommodation for you, your family & friends across the G’Day network of parks
Discounted products from our G’Day Rewards Partners
Ability to move and to another property within the G'Day Network during the off season. Australia wide!
Full Training will be provided
Accommodation & Meals onsite
Well above award rate!
We believe in creating experiences that people will always want more of. Inspiring and share worthy; the real stuff memories are made of.

Do you want to discover more to life? Then apply now!

How to Apply
Discovery what matters - APPLY NOW! Visit the careers page at or via the link below.

Discovery Parks is committed to ensuring the health and safety of all our staff, customers and the communities we operate in. Due to the latest highly contagious Covid-19 Delta variant, Discovery Parks has implemented a vaccination policy which requires all employees, wherever possible, to be fully vaccinated against Covid-19. This Covid vaccination policy applies to all new Discovery Parks employees.

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. If you already have a Police Clearance valid within the last 6 months, please upload a copy to your profile.

Postcode: 4871 (Mt Surprise, Cairns)

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

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Discovery Holiday Parks

Member since: December 2021