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Duty Manager

The Island Accommodation - Phillip Island YHA Phillip Island, Victoria

2nd Year Visa Eligible

Job Description

The Client[phone number removed]/?tracking=TMC-SNZ-eDM-SharedJob-13248

The Island Accommodation is an award winning, eco-designed, purpose built tourism facility located at Newhaven, just over the bridge. A modern complex, with a focus on flexibility, it attracts both FITs and groups. Spread over three main levels with a rooftop terrace with amazing views, it has a range of facilities to make every visit an enjoyable experience.

The Location

Phillip Island is an iconic tourism destination. With a mix of domestic and international travellers, and a huge variety of attractions and activities, there is a lot to do on the Island.

Living on Phillip Island is amazing. World class beaches, natural wonders, and all the facilities of a dynamic town await. It’s little wonder that locals don’t like to move away from the region.

And Melbourne is little over 90 minutes away for when you need your fix of bright lights and big cities.

The Role

This is a rarely offered opportunity to make your mark in a business and have input in how your role develops and grows.

We are seeking a hospitality all-rounder who wants to develop as we do, and as the business undertakes improvements. We are completing a mini restructure with the assistance of an external consultant, and new systems and procedures are being introduced to integrate operations and create a dynamic and modern workflow.

The duty manager would be at the forefront of this, with input and involvement in the implementation process. With ongoing responsibility for day-to-day operations, including sales and customer service, supervision and development of staff, marketing activities, and finance and administrative duties, your role will be varied and interesting.

Support will come from the business owner, who lives locally and will be alongside you as you and the role develops. The facility is an associate member of the YHA, which provides an exceptional suite of resources in the way of documents, procedures, training, and support, to further increase the effectiveness of the role.

The core business is evenly split between school groups during term, and FITs over holidays and weekends. Peak periods are dynamic and exciting, however there are other times where it slows down enough so you can work on the business, improving outcomes and finding new ways to develop the business

Your Skills

Strong Customer Service focus
Exceptional time management
Ability to train and mentor staff
Strong computer skills, with a working knowledge of the MS Suite (essential), MEWS (optional) and XERO or similar (preferred)
Ability to provide clear instructions in written and verbal manner
Well organised, well presented, and well spoken
Your Experience

Previous senior staff or supervisor role in an accommodation venue, tourism business, or hospitality venue
Experience in interacting and serving guests from around the world
Demonstrable history of continual improvement in your role, and within a business
Your Qualities

Honest, trustworthy, and transparent
Self-motivated, and disciplined to work unsupervised
Ability to be adaptive and flexible, and a desire to develop new skills
Logical and methodical approach to problems solving
‘Can do’ attitude
Your Working Week

No two weeks will be the same. When it’s busy you’ll be at the coalface, working with the guests and our team to provide exceptional service and maintaining the complex to the highest standards. At other times you will be working on securing guests through a school camps program, or planning for upcoming international events and maximising occupancy. In between times you’ll be responding to social media and maintaining our digital presence.

Your Benefits

The role is a salaried position, under the Hospitality Industry (General) Award, Annualised Salary Arrangement. The final salary will be negotiated and based on the skills and experiences you bring to the business. On site accommodation options are available.

Your work week will be based on a rolling 4 week cycle, with 8 days off per cycle, with an expectation of some weekend work each cycle. Flexibility will be provided to ensure your work/life balance can be maintained, and what that actually looks like will be up to a discussion with the successful applicant.

The Next Step

To apply, please respond via the seek app.

For a confidential discussion regarding the role, please phone Michael Schuller of Videre Consulting on[phone number removed][phone number removed]/?tracking=TMC-SNZ-eDM-SharedJob-13248

Postcode: 3925 (Phillip Island, Victoria)

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

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The Island Accommodation - Phillip Island YHA

Member since: November 2016

Thanks for your enquiry, here is the information you require and more!
The Island Accommodation is a brand new purpose built Eco-friendly accommodation complex that that is specially designed for you. We offer comfortable State of the art facilities and friendly services.
The complex has been designed with this in mind. Open spaces provide ample space for relaxation, fun, dining, good times and peace time. Our vibe is friendly and relaxed. “It is all about you”.
Ideally located at the Gateway to Phillip Island and within walking distance to San Remo and Cape Woolamai precincts. It is just a short stroll to glorious beaches, nightlife, cafes, restaurants, shopping and tourist attractions. Public transport is at our door. The Island Accommodation provides your solution to stay longer and experience more of the people, places and events this Island has to offer.
Our friendly staff will give you all the inside local tips on how to experience the best of e

Hospitality, Travel & Tourism