Account Manager

Step into the vibrant world of Desygner, where innovation meets creativity and a drive for excellence! Our dynamic multicultural team celebrates diversity and makes sure bright, talented minds are prized above all. We believe in fostering an environment where individuals from all backgrounds and visa statuses can thrive. If you possess the drive and skills to excel in a collaborative and innovative setting, we want to hear from you! This position is located in our Surfers Paradise office in Gold Coast, where you'll have the stunning beach just moments away, providing an inspiring backdrop for your work environment.

The Role

As an Enterprise Account Manager at Desygner, you will be critical in jump-starting and onboarding our enterprise customers onto our design platform. This position focuses on providing exceptional customer service, driving adoption, and ensuring customer success. You will be responsible for building strong relationships, coordinating onboarding and training sessions, and providing ongoing support to ensure customers maximize the value of our product.

Responsibilities

Jump Start and Onboarding: Lead the jump-start process for new enterprise customers, ensuring a smooth and efficient onboarding experience. Develop a deep understanding of customers' goals and requirements, and tailor the onboarding process to meet their specific needs.

Account Management: Build strong relationships with enterprise customers, serving as their primary point of contact. Continuously engage with customers to understand their evolving needs, provide ongoing product support, and advise on best practices to drive adoption and success.

Training and Education: Conduct product training sessions for new and existing enterprise customers, both in-person and through virtual platforms. Develop training materials, including user guides and tutorials, to equip customers with the knowledge and skills needed to effectively utilize our design platform.

Clear Communication: Communicate clearly and effectively with customers to understand their pain points, provide timely responses to inquiries, and accurately convey product information. Collaborate cross-functionally with internal teams to ensure customer feedback is communicated and addressed promptly.

Customer Success: Be a trusted advisor to enterprise customers, proactively identifying opportunities to enhance their experience, drive user engagement, and promote customer success. Ensure customer satisfaction, retention, and growth by consistently delivering value and addressing customer challenges.

Qualitative Experience: Gather customer feedback, identify trends, and collaborate with the product team to provide insights for product enhancements and improvements. Advocate for customers' needs and requirements within the organization to drive customer-centric solutions.

Qualifications and Experience

We nurture a creative, focused & fun environment. Our team is diverse in culture and talent, making for a superbly unique work environment without politics and hierarchy. Do you meet the qualifications listed below?

- Proficient in graphic design principles and software (e.g., Adobe Creative Suite), with a strong understanding of design concepts.
- Track record of successfully managing and growing key accounts, preferably in a SaaS or technology-driven company.
- Experience in leading customer onboarding and conducting training sessions.
- Excellent verbal and written communication skills, with the ability to explain complex concepts clearly.
- Deep commitment to delivering exceptional service and understanding customer needs.
- Strong analytical skills, adaptable to developing innovative solutions.
- Motivated to exceed targets and identify opportunities for enhancing customer experience.
- Bachelor's degree in a related field preferred, equivalent practical experience considered.

Benefits & Perks

While our company offers a plethora of perks, allow us to highlight the most significant ones.

- Multicultural small, yet dynamic team with clear direction and leadership
- Regular company off-sites
- Work on solutions used by millions of people every day
- Competitive compensation
- Employee Stock Ownership Plan (ESOP) options plans by seniority
- Career advancement in a rapidly growing company
- Be respected and heard in a startup that is smashing numbers
- Continuous learning, development, and support

About us

Desygner stands proudly as one of the leading tech companies in the world, ranking among the top 2 startups in Australia, and among the top 200 worldwide, entirely bootstrapped!

Our journey is unlike any other, starting with no investment and relying solely on our determination and resourcefulness. We have successfully built our company from the ground up, embracing the spirit of bootstrapping, and are now on an exciting growth trajectory.

By joining Desygner, you have the extraordinary chance to be part of something truly significant before we experience explosive growth.
Global audience with 38 million users & 25,000 signups every day.
Big corporate clients with many more industry leaders coming on board.
Leading technology in graphic design, on-brand content creation, PDF editing, and AI design automation.

Organisation Cultural Fit

We are looking for professionals who seek constant improvement and are willing to take responsibility and celebrate the wins.
Passion for true bootstrapped startups and big-picture development.
Takes ownership and finds solutions.
Able to think outside of the box and solve problems.
If you possess the drive and skills to excel in a collaborative and innovative setting, we want to hear from you!