On Roads Specialist Perth

Our Rental business, which is based in both New Zealand and Australia, is on the lookout for an awesome Customer Service Consultant to assist our customers.

Based at our JUCY Perth location you’ll be someone who loves to help people. You need a sense of adventure, patience and fantastic problem-solving skills, and if you have some basic car knowledge and an extra friendly and confident personality, read on!

The customer service consultants' primary focus is on delivering a professional customer service experience. Helping to assist JUCY customers each day you’ll be finding solutions for our customers while they are on the road while efficiently managing the scheduling and coordination of vehicle repair, maintenance, procurement, and fleet service activities. Your dedication to delivering exceptional service is crucial for maintaining the high quality of our offerings.

As part of this role, the customer service consultant will process inbound sales opportunities from various channels, such as walk-ins, phone calls, emails, live chat, and social media, to process inbound sales opportunities for all JUCY Group products. Ensuring a high conversion rate of potential customers into confirmed bookings.

This is a permanent full-time position in which you would work across a rotating roster 7.6 hours a day including weekends and public holidays.

What you need:

A minimum of 3 years experience in a customer services role
To be a conversationalist, and to enjoy chatting to customers via phone and email, and helping them on their journey – it’s all inbound support
Have fantastic problem-solving and negotiation skills, resourceful and think outside the box
Have exceptional customer service skills, including perfect written and spoken English. Additional languages are advantageous
Be passionate about the tourism industry and ideally have knowledge of travelling – especially vehicles, and ideally have a driver’s license to know how a car works
Be great at multi-tasking with an awesome attitude
Be available to work a rotating roster including weekends
At JUCY we offer the following:

A 38-hour working week
A competitive hourly rate
The capacity to earn monthly commission
Opportunity to take your career further in the Tourism industry
Amazing company culture, working with people from all over the world
If you think JUCY and this opportunity sound like you and you want to have a general discussion about this position please get in touch for an obligation-free chat about the role, we cannot wait to hear from you!