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Guest Service Agent

Ibis Styles Karratha Karratha, Western Australia

Job Description

Located in the heart of Karratha, our 47 room boutique hotel Ibis styles Karratha is ideal for business & leisure travel, surrounded by dining & shopping with easy access to Heart of the town

We currently have the opportunity for a customer service orientated professional to join our friendly Front Office team in the role of a Guest Service Agent.

We have full time Hours available Plus accommodation for the right person.
you be working PM Shift From 2PM-10PM most Days with 2 days off to enjoy the Pilbara.

Reporting to the Assistant Manager and General Manager you will be responsible for:

Providing a personalized service and experience for our guests to enjoy around the hotel
Recognizing and welcoming regular guests
Maintaining accurate guest accounts
Answering guests queries in a timely and efficient manner
Addressing guest requests and handling guest complaints in a positive manner
Liaise with inter departments to assist guest and advise of room moves/ bookings
The ideal candidate will possess the following qualities:

Previous Front Office experience desirable
Professional telephone manner and exceptional customer service skills
Excellent communication, interpersonal and time management skills
A warm friendly personality and positive can-do attitude who enjoys working in a team
Excellent grooming and presentation standards
Intermediate computer skills – Word, Excel, Opera Cloud, PMS and Outlook
Previous experience with booking systems desirable but not essential
Current open drivers license desirable but not essential
MUST have the flexibility to work shifts including early mornings, evenings and weekends
In return, we will provide you with career development opportunities, a fun and rewarding work environment as well as hotel discounts worldwide. In order to be successful for this role, you will have working rights in Australia.

This role is an excellent opportunity for an experienced receptionist to advance their career to the next level. If this sounds like your kind of role, apply now! #Karratha is calling

Postcode: 6714 (Karratha, Western Australia)

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

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Ibis Styles Karratha

Member since: August 2023

Employer's email matches the website.

ibis Styles Karratha
Design economy hotel, open to creative minds
Well located in the centre of town, ibis styles Karratha sits within walking distance of the main shopping centre. Featuring 47 rooms, this Karratha hotel is warm and welcoming, with an outdoor pool and a bistro providing pleasant al fresco dining. ibis Styles Karratha also features a bar, a bottle shop and 2 conference rooms, making it a great option for leisure and business guests alike.
As the bustling centre of the Pilbara region, Karratha is a popular destination for both business and leisure travel. Guests staying at the centrally located ibis Styles Karratha are within easy reach of many of the Pilbara region's administration centres and government departments, as well as Karratha's CBD. Karratha boasts many lovely beaches, restaurants, shops and attractions, and is the ideal base for exploring Millstream-Chichester National Park or snorkelling the islands of the Dampier Archipelago.