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Guest Service Agent

Mount Lofty House Crafers, Adelaide

Job Description

We are looking for a passionate & hard working Guest Service Agent to join our Mount Lofty family; You could be a key member of our star team, working together to deliver unique experiences to all of our guests. Old fashioned hospitality is core to what we do, welcoming guests into our home.

Mount Lofty House has just been awarded #1 amongst the Top 25 Hotels in Australia and the South Pacific in the 2022 Tripadvisor Travellers' Choice Awards. Perched on Mount Lofty Summit, only 15 minutes from Adelaide CBD sits our historic manor specialising in luxury stays, 3 Chef Hat fine dining at Hardy's Verandah Restaurant, relaxing day spa, 30 acres of stunning gardens and is one of Australia's preferred destinations.

Now we are seeking an enthusiastic, energetic Guest Service Agent for our Front Office Department at Mount Lofty House. As long as you are hospitable, flexible and are genuine in your care for others you will do well. And have a lot of fun along the way.

Our Guest Service Agents will have direct responsibility for:

Welcoming all guests into our home with warm hospitality
Managing the guest experience, arrival through to departure
Undertaking check-ins and check-outs of guests
Reservations, quality checks, up-selling
Restaurant & day spa booking coordination
Training, supporting a small, energetic reception team
Delivering memorable experiences
Providing incredible, extraordinary, customer service

You will be rewarded with an excellent remuneration package and the unique opportunity to become part of this amazing team! Employee benefits include special accommodation rates, dining and spa discounts throughout the Accor network

Postcode: 5152 (Crafers, Adelaide)

Not a backpacker? That's ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

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Mount Lofty House

Member since: May 2022

Description:
We are an iconic boutique Estate located in the Adelaide Hills famous for our luxury escapes, three hat fine dining restaurant, indulgent day spa experiences, conference retreats and breathtakingly beautiful weddings.
Mount Lofty House has just been awarded #1 amongst the Top 25 Hotels in Australia and the South Pacific in the 2022 Tripadvisor Travellers' Choice Awards. Perched on Mount Lofty Summit, only 15 minutes from Adelaide CBD sits our historic manor specialising in delivering amazing experiences to all of our guests. From the moment of arrival, everything at Mount Lofty House is focused on allowing
our guests to relax, revive, and celebrate in style, while making
beautiful, lifelong lasting memories. From breathtaking views of
the valley that capture & transform, to the property’s
refined style & elegance, and the impeccable, personal &
profoundly heartfelt service. We make sure that none of our guest
wishes will be left unmet.

Industry:
Hospitality, Travel & Tourism